Steve McIntyre-Smith, Ph.D, MIDM is president of MFA Group Inc. and author of TACS (Towards Awesome Client Service). TACS is a unique program offered by the specialist marketing firm, MFA Group Inc. Steve is a genuine one-of-a-kind in his field. His experience over twenty-five years as an Accountant in Public Practice (12 years) and as a Director of Marketing for two well known CA firms, led him into the consulting field, focused solely on marketing the services of public accounting firms for the last fourteen years.

He has been in your shoes, both as a sole practitioner and a partner in a local firm, and truly understands the frustrations many experience when starting a marketing effort.

As a result, he has gained international acclaim for his work with Accounting firms.

The author of five best-selling eBooks on the subject of marketing the services of an accounting firm, he has been interviewed on BBC Radio, published many articles in the local, professional and national press and spoken at numerous seminars and conferences. His first 'Real Book', 'The Succession Planning Toolkit' (properly printed with a cover and everything!) was published by the Canadian Institute of Chartered Accountants in the Fall of 2005, and he has five more coming out over the next few years.

Steve has won numerous awards for his marketing work with accounting firms. He is also a regular columnist for Canada's leading independent newspaper for the accounting and finance community - The Bottom Line, he's a contributor to CA Magazine and a regular guest writer for the ever-popular accounting web site, AccountingWEB.com.

He is a member of Mensa and The Institute of Direct Marketing and holds a Ph.D in Marketing Professional Services.

You can call Steve direct at 905-842-2284.

Towards Awesome Client Service (TACS) is an exciting, new and innovative program offered by his firm, MFA Group Inc.

Devised, tested and fine-tuned over a number of years, Steve has used the TACS system to provide awesome client service to thousands of owner-managed businesses over the years.

Now available to the accounting profession worldwide, through this web site, TACS could make a big difference to you, your firm, your clients perception of you, and your bottom line.

Launched in October 2002, TACS could be the smartest investment your firm ever makes in client service as a marketing approach.